I wanted to jot this down for a while, but didnt get a chance. Now that i found the time..
First - I like what i read on "on-target", a blog written by Franco Graziosi because i was able to relate to one of the projects i was associated with. A performance management solution is a disaster if the objectives are not written down and agreed upon. What started off as a performance dashboard project with good KPI's, trend indicators, took a different direction once the business convinced the consultant to add measures without clear objectives.
First - I like what i read on "on-target", a blog written by Franco Graziosi because i was able to relate to one of the projects i was associated with. A performance management solution is a disaster if the objectives are not written down and agreed upon. What started off as a performance dashboard project with good KPI's, trend indicators, took a different direction once the business convinced the consultant to add measures without clear objectives.
At this juncture we stumbled on KPI studio, a free tool provided by Component business solutions. It was then that using the KPI Studio that we reverse engineered all the dashboards and score cards. No Surprise, we discovered that there was not clear objectives to link to in most of the measures and KPI's, infact we had ended up with a dashboard which looked more of a detailed report. A lesson learned on what not to have on a dashboard.
Before embarking on a performance management project.
Before embarking on a performance management project.
- Understand the difference between Effectiveness and Efficiency. Read this...Effectiveness vs efficiency
- Define Efficient and Effective KPI. Read the following blog which let's you define KPI's. How to Measure Business Performance in Two simple Steps. There is also a spread sheet template on the site which is a good starting point.
- Define Measures. Read this ...Defining business measures.
- Use a tool like KPI studio to view relationships and generate documentation. KPIStudio: the agile way for your KPIs. The tool itself is free and is very easy to use and comes with a default template which lets you start using the software straight away.
